Priority 02
City Operational Transformation & Governance
Lead a faster, more transparent, and more ambitious city government — with milestone delivery all residents can hold us to.
The challenge
Residents deserve a City Hall that moves at the speed of their needs and the city's potential. Today, siloed departments and unclear processes get in the way of good work.
Our plan
- Create faster, more transparent, more ambitious city government.
- Implement quarterly public milestones all residents can track, dashboards, and accountability reporting.
- Modernize city processes with digital systems and dramatically improved cross-department coordination focussed on "clients."
What success looks like
Shorter wait times, plain-language public reporting, and a City Hall people trust to deliver what it commits to for taxpayers and city stakeholders.
Key initiatives
- DO BETTER OR STOP DOING
Inventory City of Thunder Bay services and subsidiaries portfolio and exit/divest/partner or enhance/invest/partner.
- I2-O
Establish a Thunder Bay Investment and Infrastructure Office (I2-O) with best-in-class professional talent and future industry attraction and development focus areas.
- VISIT
Re-purpose and focus CEDC exclusively on tourism and events.
- REBRAND
Rebrand the city via referendum in 2028.
- GO DIGITAL
Digital transformation to an e-City of Thunder Bay with a focus on operational excellence and efficiency.
- BE OPEN AND AT THE TABLE
Transparency overhaul with 3 new, full-time Deputy City Manager positions: Community Relations and Accountability, Indigenous Partnerships, and Economic Growth Execution.
- BETTER FASTER
Freeze 2027 residential taxes and accelerate the execution of efficiencies programs.
- DIVIDEND
Substantially and sustainably increase the annual dividend from TBaytel and Synergy North.
- VOICE TO ACTION
Implement quarterly city-wide Mayor Town Halls.
- TWO AND OUT
Limit Councillors and Mayor to a maximum of 2 terms from 2030.